VaultGateVaultGate
Frequently asked questions
Quick answers for merchants setting up Online Store access control.
What can I lock?
Products, collections, pages, blogs, variants, the cart, the entire shop, and custom Liquid targets.
What keys are available?
Signed-in customers, customer tags, email contains, passcodes, secret links, date schedules, cart minimums, and confirmation prompts. Scale adds custom Liquid locks.
Why is my lock not working on the storefront?
Enable the VaultGate Access app embed in Online Store → Themes → Customize → App embeds. Confirm VaultGate is turned on in Settings and the lock itself is Active. Then retest in an incognito window while logged out.
A customer has no tag but can still see the product. Why?
Locks only enforce on the Online Store after the theme embed is on. Also check that Hide from lists is separate from page locking—listings may still show the product until hide settings are enabled.
Does VaultGate work on Buy Button, POS, or headless?
No. VaultGate targets the Online Store channel. Other sales channels need separate controls.
Can I create two locks on the same product?
No. VaultGate blocks duplicate locks on the same resource and shows conflict alerts so visitors are not stuck behind overlapping rules.
How do I uninstall safely?
Turn VaultGate off in Settings (or delete locks), then uninstall the app so the storefront embed stops enforcing.
Need more help?
Follow the setup tutorial or read the documentation. Support: info@avoits.com